Madam ,
I have a relative (senior citizen) who is pensioner. The bank she receives pension from always causes delays in issuing her Form 16. Even after repeated reminders they complain of their ‘systems being down’. When they finally issue the Form 16 at the end of July - it is in their own format and not the one generated from the TRACES website.
So there is always some discrepancy in the figures reflecting on the 26AS and Form 16 given by the bank. These issues cause her to visit the bank multiple times eventually resulting in her having to file returns after the due date. This has been going on for the past few years.
- Is there any recourse that can be taken in her case ?
- Is it possible that a complaint can be made to IT Dept regarding the issue taking into account she is a senior citizen ?
- Please provide circular/notification issued by Dept which states the due date for issuance of Form 16
Please suggest some other measures also. Thank you.