Not Able to Log Into Traces

I am not able to log into traces; I continously get the following message “Your account has been locked due to unsucessfull attempts, please try after one hour”. I have tried after more than an hour has passed, some times even after a day or two also. Its never worked, I am just not able to reset my password, or log into my account.

Has any one encountered this problem before,

3 Likes

Hey @attasseril,

You should try reaching out to the TRACES helpline number. They can assist you with this.

Helpline number: 1800 103 0344

Yes, I faced this issue and I had to rest my password to fix the same.

Hi @attasseril ,

I also encountered the same problem. Even when I tried the ‘Forgot password’ option, I was getting the same error :roll_eyes:
So I called the helpline number: 1800 103 0344 and they advised me to send an email to contactus@tdscpc.gov.in from your registered email ID. I have not received a reply yet but I will update this query when they resolve the issue.

I am facing the same problem. How did you get it resolved?

In reference to your query related to "Account locked”, you are requested to wait for one hour (60 Minutes) and then reset your Password through “Forgot Password” functionality to retrieve new login credentials.

This is the verbatim, reply received from the department.

Note: After one hour (60 Minutes) you are required to reset your PASSWORD first and then go to login & if you will go to login directly you will get the same error message again.

So wait for an hour according to the dept, but I waited for a day. On next day, I did a password reset first and then logged in.

1 Like

Yes @attasseril is right. Try ‘forgot password’ option first. Later when the password gets reset you can login.