Stuck on "Please Wait" loading loop / Session Timeout when downloading Form 132 (or Form 16C) on TRACES

TDS & TCS 1961 TRACES
1

I am trying to download Form 132 (TDS certificate on rent) from the TRACES portal on a MacBook, but I am completely blocked by a technical loop.

Here is what is happening:

  • My underlying tax filing was completed over a month ago and is fully Processed.

  • When I navigate to the download section and try to fetch the certificate, the portal screen freezes on a “Please Wait” loading loop.

  • It spins indefinitely for several minutes until the portal throws a “Session Timed Out” error and kicks me out. This has been happening consistently for days.

What I have already tried:

  1. Clearing all browser cache, cookies, and history.

  2. Trying different browsers (Chrome, Firefox, Safari) and using Incognito/Private mode.

  3. Ensuring the local Web Signer utility is running in the background.

Since this is happening on a Mac, has anyone else hit this specific “Please Wait” block recently? Is this a known server-side glitch with the current portal transition, or is there a specific browser setting/localhost bypass I need to configure to let the download pop up?

Appreciate any workarounds or tips!

2

Hey @AviN, welcome to the community!

This seems to be a portal/browser compatibility issue from the TRACES side, especially on Mac systems. A lot of users face this “Please Wait” loop even after the return is processed.

The simplest workaround is to try downloading it from a Windows system. That might resolve the issue. Goodluck!